About Us

When ODS was founded in 2010, we weren’t aiming to be the biggest, just the best at what we do.  Today we are.

More than North America’s largest pilot car network, we are a family of knowledgeable, skilled, and experienced professionals who genuinely love and care about what we do. ODS is a benchmark for expertise and customer service in our industry with an enviable leadership position and reputation that we built one relationship and one successful load at a time.

Some companies talk about their values: we embody them in our work. Diligence. Accountability. Integrity. Transparency. Caring. Authenticity. Trust. Our customers and vendors experience all of them in the way we genuinely partner in their success, solve their problems, do things right the first time, keep our promises, and make their jobs easier. We’re proud of what we do and have a lot of fun doing it.

These are just some of the things that set us apart. Choose to work with us and you’ll benefit from all of them.

“Keen Transport has been using ODS as our exclusive nationwide provider of pilot car services since 2011. ODS delivers consistently dependable results. Exceptional customer service. Professional and well-trained escorts. Timely communications and prompt, accurate billing. They also helped us to implement best practice procedures with our driver fleet. Whenever we need a route survey, a pole car, or a rear escort anywhere in the country, we place our complete trust in ODS to get the job done.”

Paul Ross, VP Operations

Meet The Team

Nick Ruscito-Caissy

President, CEO & Whip-Cracker

“RAIN MAN”: ODS founder and serial entrepreneur, Nick has been connecting pilot cars and specialized carriers since 2001. Along the way, he developed a bewildering ability to recall very specific details about roads throughout North America (think “human GPS” meets “weird party trick”). Pursuing excellence in every facet of business, Nick leads his troops from the front while always having their back. A certified Six Sigma Black Belt and well-rounded executive, he’s equally comfortable in the boardroom and when dropping f-bombs at a truck stop. Looking dapper in this photo, Nick always dresses this way when professional photographers come to ODS to take pictures.

Elta Leakey

CFO, Office Manager & Nurturing Perfectionist

“RING MASTER”: As our longest serving employee, Elta helped build ODS from the ground up and was involved in everything from tuning the engine to detailing the chassis. As the oldest of four sisters, she’s no stranger to looking out for her family, which is probably why she’s such a valued resource to ours. Elta somehow manages to simultaneously be a business leader, wizard behind the curtain, motherly figure, meticulous organizer, champion of fairness, and the glue that binds our circus of excellence together. Elta’s creativity, artistic flair and aesthetic eye are in evidence all around our office (although we exiled all her favorite colored pink stuff to her workspace).

Stefano Pilozzi

Operations Manager & Pit Bull

“NOSTRADAMUS”: Stefano’s trademark ability to predict possible doomsday scenarios and potential problems on every job is an amusing hobby, but the way that he proactively addresses potential issues before they can even occur is all business. And once he sinks his teeth into a project, he won’t let it go until the customer is satisfied. Often the first one to work and the last to leave, Stefano makes a pretty compelling case for having a bed at ODS. When it comes to his bathrobe and fuzzy slippers proposal however, we remain “open-minded” yet “uncomfortable”.

Larry Van Yperen

Lead Dispatcher & Professional Imitator

“BIG APPLE”: The attention-to-detail and professionalism that makes Larry a great customer service-oriented dispatcher is likely what compels him to always be the sharpest dressed guy at ODS… except when he wears his baseball jersey. When we first heard Larry screaming “let’s go, Yankees” to rally his favorite team from a six-run deficit, the timing seemed odd because it was between innings and during his job interview. Larry has since refined his communication skills to the point where the different tones he uses to say “hmmmm” can either mean that he is fascinated, taking a moment to imagine how A-Rod would handle it, or completely disagreeing with you while an air raid siren goes off in his head. Believing that people should generally talk less when they have nothing intelligent to say, Larry expects a lot of silence from anyone who cheers for a team he doesn’t like. With a whacky sense of humour and a passion for spy novels, Larry is a genuinely kind person: he and his wife volunteer their time helping those with intellectual disabilities and we think that’s pretty cool.

Micah Sookman

Dispatch Specialist & Pop Culture Junkie

“THE JEDI”: With more than a decade of experience in the pilot car universe, Micah was drawn into ODS’ rebel alliance by the prospect of using his considerable force for good. The line “I am your father” sums him up professionally and outside of the office where his lovely wife and two young kids demand the bulk of the attention he previously devoted to cool movies, music, sci-fi and whatever was trending. Micah is a family guy to his core and ODS is his second family. If you’re a carrier customer or escort vendor, he will consistently find ways to make you happy. And his force will be with you. Always.

Jamey McFate

Dispatch Specialist & Very Likeable Dude

“POP QUIZ”: Not satisfied with just mastering the ins and outs of dispatch, Jamey is always asking questions about every other aspect of our industry and our business. There are times when it’s like constantly being asked “why” by a giant goateed toddler. But Jamey soaks up every detail and pours out customer value. Contrary to widespread speculation on the Internet, he was not forged in a lab by fusing a customer service prodigy and a sponge. Born at a very young age, Jamey honestly is a very likeable dude. On the likability scale, he’s right up there with pandas.

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Rick Fiorilli

Dispatch Specialist & Music Supervisor

“OCTOMAN”: Rick puts great service and attention-to-detail at the forefront of his work, but in the background, there is always a song playing. Believing that he lives in a feel-good logistics movie that requires an epic soundtrack, Rick undeniably plays a leading role in producing endings that are music to the ears of ODS’ partners and clients. Strengthening our Operations team with two decades of experience as a logistics specialist, Rick is a high-energy, active guy who will tell you that doing nothing is challenging because you never know when you’re finished. A health nut with a sense of humour, Rick loves a great NFL game and a good joke almost as much as he despises inconsistency and unexpected traffic. His guiding philosophies are to laugh often, be kind, and change your philosophy whenever a better one comes along.

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Wesley McLean

Dispatch Specialist & Coffee Fiend

“LO-FI”: As someone who admits to being way too big of a Batman fan for someone in their mid-to-late 20s, Wes came to ODS to join a heroic team of dispatchers, realize the potential for greatness in thousands of pilots, and steadfastly refuse to let projects descend into chaos. Honestly, it was a pretty bizarre thing to write on a resume, but ODS turned out to be the perfect place for a guy who genuinely enjoys seeing people around him succeed in whatever they’re doing. Wes has a way with vendors and clients – and a way with words courtesy of a BA in Journalism. His many alter egos include being a published freelance music journalist with several high-profile album reviews under his belt, a trivia savvy gamer, and an unapologetic music nerd who avidly collects vinyl because, ultimately, you’re only as good as your record collection. In an office of NFL aficionados, Wes also happens to be such a huge and vocal fan of the Green Bay Packers that every misstep by QB Aaron Rodgers affects Wes’ performance review.

Kirstie Doyle

Lead Billing Specialist & Future Novelist

“WRITESTUFF”: When we first met Kirstie, she said she thrived on being busy and loved getting things done right. That proved to be a great fit in a company that is always busy getting things done right. Kirstie leverages her years in retail to deliver the customer focus that is a signature part of the ODS experience. Combining the right stuff with a passion for writing, Kirstie is a closet author in her spare time. Rumor has it she is writing an epic novel about the adventures of a team of pilot car industry experts set in the early 1800s. Escort providers. Rugged carriers. The dawn of the Romantic era. Hot stuff.

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Leigh-Anne Baniqued

Billing Specialist & Ukulele Enthusiast

“BUBBLES KAPOOR”: What do you get when you combine the perpetually sunny disposition of an animated Powerpuff Girls superhero with Kelly Kapoor from The Office? An inexhaustible supply of happiness and the ability to talk so much and veer off topic so often that you learn to tune yourself out. However, a super-nice person who thrives on spreading joy is ideally suited to pay people for a living and that’s what Lei does with a smile in our ODS family. When she’s not busy going the extra mile for our pilot car partners, she’s an avid gamer with a pink headset, pink mouse, and a strong belief that there are only two kinds of people in this world: those who wear pink on Wednesdays and those whose don’t. With a passion for cooking and Starbucks, Lei is quite literally a colorful character who dyed her hair from blonde, to red, to blue/green, and back to black in the span of a year. She also makes a mean matcha brownie, can cry on command, and once shook hands with the young Charles Xavier from X-Men (or perhaps he just made her imagine that she did).

Carlos

Top Dog & 10x “Employee of the Month” Winner

“SUBWOOFER”: Exuding raw animal magnetism in his trademark band collar and dark suit, Carlos is not the type of employee you keep on a short leash. Whether in the office or near a fire hydrant, Carlos expertly takes care of business: barking out orders and relentlessly chasing down pilot cars, even when he’s dog tired. Rarely biting off more than he can chew, Carlos always has a ball at work and rolls over for no one. With few pet peeves other than catty people, Carlos is a whole different animal: a loyal, best-in-show team player who walks the walk, works his tail off, happily takes a licking, and will gladly give you a leg up.

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